Agrawal Dairy

Terms & Conditions

Last updated: 26 August 2026

These Terms & Conditions (“Terms”) apply when you use agrawaldairy.com (“Website”) or place orders with Agrawal Dairy (“we”, “our”, “us”). By using the Website or ordering from us, you agree to these Terms.

Our Privacy Policy explains how we handle personal data.

1. About us

Agrawal Dairy — wholesale and retail dairy products from Raviwar Peth, Pune since 1980.
Address: 854, Lonar Ali, Raviwar Peth, Pune 411002, Maharashtra, India
GSTIN: 27AAQPA9188H1Z6
Email: agarwaldairy@gmail.com
Phone: +91 74474 45092 · 020-24484614

2. Accounts

  • You may browse the store without an account. Checkout, order history, and account features require registration or sign-in.
  • You may register with a username and password or, when available, sign in with Google. You must provide accurate contact information and keep your account credentials secure.
  • You are responsible for activity under your account. Notify us promptly if you suspect unauthorised access.
  • Password reset: Customers may request a reset link by email. Links expire after a limited time and are single-use. Staff accounts are managed separately by our team.
  • We may suspend or close accounts that violate these Terms, abuse the service, or pose a security risk.

3. Products and pricing

  • All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
  • Prices, availability, and pack sizes may change without prior notice. The store page reflects current availability for online ordering.
  • Fresh dairy products may vary slightly in weight, colour, or taste due to natural variation. We aim for accurate descriptions and images.

4. Orders and delivery

  • Service area: Home delivery is available only to selected Pune pincodes. Enter your pincode at checkout to confirm serviceability, delivery fee, and estimated time before you pay.
  • Delivery fee: The fee shown at checkout is the fee charged on your order.
  • Minimum order: A minimum order value may apply for home delivery; pickup at our store may have no minimum (as shown at checkout).
  • Timing: Delivery estimates are indicative, not guaranteed. Perishable goods are handled with care; risk passes to you upon delivery to your address or upon pickup at our store.
  • Pickup: Self-pickup is available at our Raviwar Peth store during business hours (typically 7:00 AM – 9:00 PM daily, subject to store schedule shown on the Website).
  • Unpaid orders: Online orders that are not paid within 30 minutes may be automatically cancelled; no amount is captured for those orders.

5. Payment

We accept, when enabled on the Website:

  • Online payment — cards, UPI, and netbanking via Razorpay.
  • Manual UPI transfer — you pay by UPI and our team verifies the transfer before processing.
  • Pay at store — for pickup orders, payment at the counter when you collect.
  • Cash on delivery (COD) — may be offered for home delivery at our discretion; when available, payment is collected by the delivery partner at your door.

An order paid online is confirmed only after payment succeeds and is verified on our servers. We do not store your full card or UPI credentials; Razorpay processes online payments.

6. Cancellations and refunds

  • You may cancel an order from your account before it is packed and ready for dispatch, subject to order status shown in your account.
  • We may cancel an order if items are unavailable, delivery is not possible, or payment cannot be verified. We will notify you when practical.
  • Prepaid cancellations (before dispatch): Refunds are initiated to the original payment method. Razorpay refunds typically appear within 5–7 business days (bank dependent). Manual UPI refunds are processed by our team within approximately 3 working days.
  • COD: No payment is collected before dispatch; cancelling before dispatch does not involve a refund.
  • Unpaid / expired orders: No refund applies because no payment was captured.
  • After delivery: Perishable goods cannot be returned once delivered, except for quality issues reported within 24 hours with supporting photos. Verified issues may be refunded or replaced at our discretion.

7. Website use

You agree not to:

  • Misuse the Website, attempt unauthorised access, or interfere with security features.
  • Use automated tools to scrape, overload, or disrupt the service.
  • Provide false information or impersonate another person.

We may limit access (including rate limiting) to protect the Website and our customers.

8. Intellectual property

Content on the Website (text, images, logos, and design) belongs to Agrawal Dairy or its licensors. You may not copy or reuse it for commercial purposes without our written permission.

9. Limitation of liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability for any claim relating to an order is limited to the amount you paid for that order.
  • We are not responsible for delays caused by events outside our reasonable control (weather, traffic, third-party delivery partners, payment-network outages).

Nothing in these Terms limits liability that cannot be excluded under Indian law.

10. Governing law and disputes

These Terms are governed by the laws of India. Courts in Pune, Maharashtra shall have jurisdiction, subject to applicable consumer-protection laws that may give you rights in your local jurisdiction.

11. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Material changes may also be noted on the Website. Continued use after changes constitutes acceptance.

12. Contact

Questions about these Terms: agarwaldairy@gmail.com or +91 74474 45092.