Agrawal Dairy

Terms & Conditions

Last updated: 22 September 2026

These Terms & Conditions (“Terms”) apply when you use agrawaldairy.com (“Website”) or place orders with us. By using the Website or ordering from us, you agree to these Terms.

Also read our Privacy Policy, Shipping & Delivery Policy, and Refund & Cancellation Policy.

1. About us

Legal name: Agarwal Dairy (M/s Agarwal Dairy / Mr Rajesh Kanhaiyalal Agarwal), trading as Agrawal Dairy.
Wholesale and retail dairy products from Raviwar Peth, Pune since 1980.
Address: 854, Lonar Ali, Raviwar Peth, Pune 411002, Maharashtra, India
GSTIN: 27AAQPA9188H1Z6
FSSAI Lic. No.: 11522035000265 (Maharashtra State License, valid up to 20 March 2027)
Email: agarwaldairy@gmail.com
Phone: +91 74474 45092 · 020-24484614

Grievance Officer: Shubham Agarwal — same phone and email as the store. We acknowledge a grievance within 48 hours and redress it within one month. Details are also on the Refund & Cancellation Policy.

2. Accounts

  • You may browse the store without an account. Checkout, order history, and account features require registration or sign-in.
  • You may register with a username and password or, when available, sign in with Google. You must provide accurate contact information and keep your account credentials secure.
  • You are responsible for activity under your account. Notify us promptly if you suspect unauthorised access.
  • Password reset: Customers may request a reset link by email. Links expire after a limited time and are single-use. Staff accounts are managed separately by our team.
  • We may suspend or close accounts that violate these Terms, abuse the service, or pose a security risk.

3. Products and pricing

  • All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
  • Prices, availability, and pack sizes may change without prior notice. The store page reflects current availability for online ordering.
  • Fresh dairy products may vary slightly in weight, colour, or taste due to natural variation. We aim for accurate descriptions and images.

4. Orders and delivery

Home delivery, fees, order hours, and self-pickup are set out in the Shipping & Delivery Policy. In short: delivery is only to serviceable Pune pincodes, the fee and estimate are shown before you pay, online orders are accepted 8:00 AM–8:00 PM IST, and unpaid online orders are cancelled after 15 minutes.

5. Payment

We accept, when enabled on the Website:

  • Online payment — UPI, credit cards, debit cards, and netbanking via Razorpay. This is the only way to pay for home delivery. We do not offer cash on delivery.
  • Pay at store — for pickup orders only: cash, UPI, or card at the Raviwar Peth counter when you collect.

An order paid online is confirmed only after payment succeeds and is verified on our servers. We do not store your full card or UPI credentials; Razorpay processes online payments.

6. Cancellations and refunds

Cancellation windows, prepaid refunds, pay-at-store settlement, and the 24-hour quality rule for perishable dairy are set out in the Refund & Cancellation Policy. You can cancel from your account while an order is pending payment, on hold, processing, or accepted. After it is ready to ship, perishable goods are not returnable except for a confirmed quality issue.

7. Website use

You agree not to:

  • Misuse the Website, attempt unauthorised access, or interfere with security features.
  • Use automated tools to scrape, overload, or disrupt the service.
  • Provide false information or impersonate another person.

We may limit access (including rate limiting) to protect the Website and our customers.

8. Intellectual property

Content on the Website (text, images, logos, and design) belongs to Agarwal Dairy (trading as Agrawal Dairy) or its licensors. You may not copy or reuse it for commercial purposes without our written permission.

9. Limitation of liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability for any claim relating to an order is limited to the amount you paid for that order.
  • We are not responsible for delays caused by events outside our reasonable control (weather, traffic, third-party delivery partners, payment-network outages).

Nothing in these Terms limits liability that cannot be excluded under Indian law.

10. Governing law and disputes

These Terms are governed by the laws of India. Courts in Pune, Maharashtra shall have jurisdiction, subject to applicable consumer-protection laws that may give you rights in your local jurisdiction.

11. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Material changes may also be noted on the Website. Continued use after changes constitutes acceptance.

12. Contact

Questions about these Terms: agarwaldairy@gmail.com or +91 74474 45092.

Grievances: Shubham Agarwal, Grievance Officer, on the same phone and email. We acknowledge within 48 hours and redress within one month.