Privacy Policy

Last updated: 26 August 2026

Agrawal Dairy (“we”, “our”, “us”) operates agrawaldairy.com and our retail store at Raviwar Peth, Pune. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

For ordering rules, payments, and refunds, see our Terms & Conditions.

Who we are

Agrawal Dairy
854, Lonar Ali, Raviwar Peth, Pune 411002, Maharashtra, India
GSTIN: 27AAQPA9188H1Z6
Email: agarwaldairy@gmail.com
Phone: +91 74474 45092

Information we collect

We collect information you provide directly and data generated when you use our website:

• Account details: Name, username, phone number, email address, and password (stored only as a secure hash — we never store plain-text passwords).
• Sign-in with Google: If you choose Google sign-in, we receive your name, email address, and profile image from Google to create or link your account. We do not receive your Google password.
• Orders: Products ordered, quantities, prices, delivery address, fulfilment type (delivery or pickup), payment method, order notes, and order status history.
• Communications: Messages you send via contact forms, B2B inquiries, or email; and our replies.
• Technical data: IP address, browser type, device information, and cookies or similar technologies (see below).

We do not knowingly collect personal data from children under 18 without parental consent. Our shop account features are intended for adults placing household or business orders.

How we use your information

We use your information to:

• Create and manage your customer account and authenticate sign-in (including password reset emails when you request them).
• Process orders, arrange delivery or pickup, and send order confirmations and status updates.
• Respond to inquiries, wholesale (B2B) requests, and support messages.
• Operate, secure, and improve our website (including fraud prevention and rate limiting on sensitive actions).
• Comply with law, resolve disputes, and enforce our Terms & Conditions.

We send transactional messages (order updates, password reset links) by email when needed. Marketing messages are sent only where you have agreed or where permitted by law.

How we share information

We do not sell your personal data.

We may share limited information with service providers who help us run the business, only as needed for their service:

These providers process data under their own terms and privacy policies. Payment card and UPI credentials are handled by Razorpay; we do not store them on our servers.

We may disclose information if required by law, court order, or to protect our rights, customers, or staff.

Cookies and similar technologies

• Essential: Session and authentication cookies so you can sign in, stay signed in, and complete checkout securely.
• Preferences: Local storage for items such as cookie-consent choice and cart state where applicable.
• Analytics (optional): With your consent via our cookie banner, we may use privacy-oriented analytics (for example Plausible or Google Analytics) to understand how visitors use the site. You can reject non-essential cookies in the banner; essential cookies remain required for the site to function.

You can also manage cookies through your browser settings. Blocking essential cookies may prevent sign-in or checkout.

Data retention

We keep account and order records for as long as needed to provide services, meet legal and tax requirements (including GST records), and resolve disputes. Password-reset tokens expire within one hour and are deleted after use or expiry.

Security

We use industry-standard measures including encrypted passwords, secure payment processing through Razorpay, and access controls on staff systems. No method of transmission over the internet is 100% secure; we work to protect your data but cannot guarantee absolute security.

Your rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may request access, correction, or deletion of your personal data, or withdraw consent where processing is consent-based.

To exercise these rights, email agarwaldairy@gmail.com with enough detail for us to verify your request. We may need to retain certain records where the law requires.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after changes means you accept the updated policy.

Contact

Questions about this policy: agarwaldairy@gmail.com or call +91 74474 45092.