Agrawal Dairy

Refund & Cancellation Policy

Last updated: 22 September 2026

Milk, paneer, ghee, dahi, sweets, and other foods we sell are perishable. This policy explains when Agarwal Dairy (trading as Agrawal Dairy) will cancel an order or refund a payment. It applies with our Terms & Conditions and Shipping & Delivery Policy.

1. Cancelling before dispatch

You can cancel from your account while the order is:

  • Pending payment
  • On hold
  • Processing
  • Accepted

A cancellation reason is required. Once the order is ready to ship, in transit, or completed, it cannot be cancelled online. Contact the store if something is wrong with an order that has already left.

We may also cancel an order if items are unavailable, delivery is not possible, or payment cannot be verified. We will tell you when we can.

2. Refunds for prepaid orders

  • Paid online (UPI, credit card, debit card, or netbanking via Razorpay) and cancelled before dispatch: we refund the amount you paid to the original payment method. Banks typically credit it within 5–7 business days.
  • Unpaid or expired orders: nothing was captured, so nothing is refunded.
  • If a refund is delayed, contact us. We will check the Razorpay refund and tell you the status.

3. Pay at the store

Pickup orders can be paid at the Raviwar Peth counter in cash, UPI, or card. No online payment is taken at checkout for “pay at store”.

  • Cancelling before you pay at the counter does not involve a refund.
  • If you already paid at the counter and the order is cancelled, collect the amount back at the counter in cash or UPI.

4. After delivery or pickup

Perishable dairy cannot be returned once it has been delivered or collected, because it cannot be resold safely.

Quality issues: tell us within 24 hours of delivery or pickup, with photos of the product and the pack. If we confirm a quality problem (spoilage, wrong item, or damaged pack that we caused), we will refund the affected items or replace them, at our discretion. Opened packs with no quality defect, change-of-mind, and delay caused by no one being available to receive the order are not refundable.

Best-before or use-by dates are printed on the pack. Check them when you receive the order.

5. How to reach us

Grievance Officer: Shubham Agarwal
Phone: +91 74474 45092 (store)
Landline: 020-24484614
Email: agarwaldairy@gmail.com (store)
Address: 854, Lonar Ali, Raviwar Peth, Pune 411002, Maharashtra

We acknowledge a grievance within 48 hours and redress it within one month of receiving it.