Agrawal Dairy

Shipping & Delivery Policy

Last updated: 22 September 2026

This policy explains how Agarwal Dairy (trading as Agrawal Dairy) delivers orders placed on agrawaldairy.com. It applies together with our Terms & Conditions and Refund & Cancellation Policy.

1. Who delivers

  • Home delivery is available only to Pune pincodes that our delivery partner (Shiprocket Quick) can serve. Enter your address at checkout. The page shows whether we can deliver, the delivery fee, and an estimated time before you pay.
  • Self-pickup is available at our store: 854, Lonar Ali, Raviwar Peth, Pune 411002, Maharashtra.
  • We do not offer cash on delivery. Payment methods are listed in the Terms & Conditions.

2. When you can order

  • Online orders are accepted daily from 8:00 AM to 8:00 PM IST.
  • The store is open daily from 7:00 AM to 9:00 PM for visits and self-pickup, subject to the hours shown on the website.
  • Delivery time shown at checkout is an estimate, not a guaranteed appointment. Traffic, weather, and rider availability can change it.
  • Perishable dairy is packed for the trip and handed to you at your address or at the store counter. Risk in the goods passes to you when they are delivered or collected.

3. Fees and minimums

  • The delivery fee on the checkout screen is the fee charged on that order. If your pincode is not serviceable, you cannot place a home-delivery order.
  • A minimum order value may apply for home delivery. Self-pickup may have no minimum. Checkout shows the rule that applies to your order.
  • Prices are in Indian Rupees and include applicable GST unless a line says otherwise.

4. Unpaid orders

Online orders that are not paid within 15 minutes are cancelled automatically. No amount is captured for those orders, so no refund is due.

5. What we need from you

  • A reachable phone number and a complete address (building, landmark, and pincode) for delivery.
  • Someone available to receive perishable goods at the estimated time. If no one is available, we will try to contact you. Dairy left unattended or refused may not be eligible for a refund — see the Refund & Cancellation Policy.
  • For pickup, collect during store hours and bring your order number.

6. Questions

Shipping questions: agarwaldairy@gmail.com or +91 74474 45092.

Complaints about delivery: Shubham Agarwal, Grievance Officer, on the same phone and email. We acknowledge grievances within 48 hours and aim to resolve them within one month.